Customer reviews - Genzianella Sport Cervinia
Our customers' experiences on skis and beyond
Discover what our customers say about Genzianella Sport: real reviews about ski and snowboard rental, equipment quality, the strategic location just steps from the lifts and customer service. Read honest opinions from those who have already chosen us!
CHRISTOPHER CLARKE (Twickenham)
These people are awesome. Quick friendly efficient and super convenient. The place is a tardis, looks small from the outside but have everything you need and more.
JACEK (Kołobrzeg)
Fantastic ski rental!!! Wonderful, very nice and technically great people who are always there to help you. Everything is fast, very efficient and in a very cheerful atmosphere. In 5 days I tried 6 different skis and boots!!! They were fed up with me but never showed it!!!
BETH (ST GEORGE)
As a family we have been renting our gear from Genzianella over the past 20 years.We’ve always be welcomed back with big smiles and everyone couldn’t be more happy to help with our ever growing group. This is THE BEST place to rent in Cervinia!
ADELE (ST GEORGES)
We’ve been renting our ski gear from La Genzianella Sport for over 25 years now, and every single experience has been absolutely fantastic. The team is so accommodating, incredibly kind, and truly lovely people to deal with. They always greet us with a smile and—amazingly—remember us year after year, which means so much to us. It’s rare to find such a personal, welcoming touch these days, and that’s exactly what keeps us coming back. The equipment is always in great condition, and they go out of their way to make sure everything fits perfectly and that we’re happy. We can’t recommend them highly enough. If you’re skiing in Cervinia and need gear, look no further—La Genzianella Sport is the place to go!
JOANNE (CORBRIDGE)
Friendly efficient staff
ANNA (CHORLTON MANCHESTER)
Great service - most efficient, professional and quick experience we've ever had. Please pass on our thanks to the team. We'll definitely be back!
MATTHEW (SHOREHAM-BY-SEA)
Excellent equipment and easy pick up and drop off. The online booking worked really well speeding up collection.. would definitely use again.
LAKSHMAN (AMSTERDAM)
Helpful team and happy to make changes to ensure a great ski vacation!
CATHRYN (LONDON)
Very helpful I neede to change my skis and the staff were very helpful with which skis would suit me. The shop was clean and well set up.
TANYA (NEAR PLETTENBERG BAY)
The LA GENZIANELLA SPORT staff were very quick and efficient. We were assisted professionally. Our hotel arranged for the equipment to be collected after our ski trip, which was most convenient.
SHAUN (BARNSLEY)
Great service and advice on boot fit. Thanks
DAVID (PLYMOUTH)
Exceptional customer service. There was an issue with my skis, entirely my fault, that was dealt with efficiently and quickly, with follow ups by phone and email. Faultless service.
PATRICIA (Dublin)
Great ski hire would definitely book here again staff very so friendly and helpful and the ski boots very the most comfortable I've ever had
ROBERT (MONT-TREMBLANT,, QUEBEC)
Everything was good, skis could of been à little more sharp
HELENA (LIDINGö)
Booked gold but got two pair very short Skis for me and my teenage son. The gold should reflektor that no need for a pair of Skis that is 16 cm shorter than you.
LASZLO (BUDAPEST, II. KERüLET)
nice, polite experted staff.very satisfiexld, .ade ny week perfect
ROBERT (Vught)
I made a reservation on the internet. The people at the shop were very friendly, quick and the prices are great. Wouldn’t rent my skis anywhere else
LINDA (NORRKOPING)
Everything was super good
TOBIN (ST ALBANS)
Nice friendy staff and excellent equipment. What more could you want? The locker deposit facility was also very useful.
JONAS (Klågerup)
We are very pleased with the assistance, welcoming and help from the staff. Very good equipment too
PETER (WEST VANCOUVER)
Genzianella Sport has excellent, fast, efficient and friendly customer service. I highly recommend renting from this shop.
PETER (KøBENHAVN Ø)
Very nice equipment. At last day, our hotel was able to deliver. back the equipment for us - very good service.
ROBERT (Cambridge)
Very friendly and attentive staff, the place is quite small but it works The equipment was good and suited me for my skiing needs The return process was very easy I will use again, next time I’m in Cervinia
HOWARD (CAMBRIDGE)
Trova i dettagli del cliente dal loro nome sul tuo computer. Non aspettarti che il cliente ti dia un numero di riferimento a meno che tu non gli dica al momento della prenotazione che è necessario citarlo in negozio. Gli stivali che sono il minimo sforzo da indossare e togliere sarebbero meravigliosi!
PEGGY (NEWMARKET ON FERGUS)
We had a fantastic experience with Genzianella and would highly recommend them. We look forward to booking with you again!
LEONID (BOCA RATON)
Staff and the owner are extremely attractive and caring people who go out of their way to be helpful. Thank you very much for this experience!
ANDREW (BATH)
Very organised and lovely. Recommended with out a doubt.
JANIE (TORINO)
Brilliant shop with excellent service - have used for years and never had a problem - highly recommend.
RICHARD (Piedmont)
Professionalism to the core. Very well attended, solution seeking and knowledgeable people. Congratulations ! Richard -CANADA
MARGARET (POZOS DE SANTA ANA)
Very handy to the gondola, great service and loved being able to leave the gear overnight
MARK (BERKHAMSTED)
Only problem was confusion over which shop the skis were in and some of the group had a long walk to ski school
SIMON (ABERDEEN)
Booked kit for family of four online. Arrived in resort mid afternoon went to shop and we were all kitted out with in 15 minutes. Location of shop was perfect for our hotel and teh main lift station.
MATTHEW (CHELMSFORD)
Great service given by an efficient team.
JENNIFER (MALVERN)
This is the first time in 22 years of skiing that we have arrived at the rental shop, they greeted us, knew we were due to arrive, knew how big our party was, and then sorted us out. All 6 of us were in and out within 20 mins. Amazing! The quality of the equipment was excellent, no issues at all. Returning was even easier. We will be back next year. Thank you
DARRYL (WEYBRIDGE)
Quality equipment. Incredibly efficient, attentive staff. Great help and kitted out in 10 minutes.
MARK (LONDON)
Everything was really easy with the booking, collection of skis and equipment. The staff were fantastic and really helpful during the week. We will be back next year. The location is perfect too, with only a couple of minutes walk to the main ski lift. Thank you so much.
BRUCE (ALTRINCHAM)
We are a family of 6. The shop and staff were excellent.
CARSTEN (Frederiksberg)
Very professionel and quick service - and nice pick-up service of equipment from our hotel
DENISE (London)
Great customer service. Very quick and efficient and picked our skis from our hotel at the end of the trip. Perfect.
LUCINDA (ESHER)
Delightful people providing outstanding service and help. Our group of 7 adults hired skis, boots and helmets and we were delighted with the service and price. We will be back! Thank you
MATT (BANSTEAD)
Amazing family run business we've gone back two years in a row now. Accommodating, pragmatic and so happy to help. My son didn't take to boarding, so swapped him over to skis half way through the holiday and no issues. Also highly competitive and decent equipment.
TIMOTHY (LONDON)
Really helpful, expert staff and good equipment. Top location close to bottom of Plan Maison telecabine. Team were really helpful when skis of one of our party were taken by someone else out of error: Genzienella quickly and without issue fitted and loaned an alternative pair for the day at no extra charge.
DAVID (KONGENS LYNGBY)
Great service. Especially the service where our hotel returned our equipment.
ANDREW (Whitstable)
Really friendly and helpful guys in the shop, I would definitely use them again next time I'm in Cervinia
PAULA (LONDON)
I have been renting from here bf or over 7 years. They are lovely, kind and incredibly helpful. Highly recommend
MARTIN (GOOSTREY)
Great rental experience. Provided options for rental, with potential to swap if it didn't work out. Really friendly service and right next to the CRETAZ chairlift for easy pick up and drop off at end of trip. Fantastic. A place I would go again.
RICHARD (Felixstowe)
All of the staff very helpful and friendly
DAMIAN (BRIGHTON)
Every year you are fantastic! Thanks so much for making our family holidays so perfect!
DAMIAN (Dun Laoghaire)
Very quick and friendly service. Recommend!
CHRISTOFFER (HELSINGBORG)
Competent, effective, understanding and very friendly staff. Excellent facilities close to the lifts so you don’t have to carry your skis up the sometimes slippery stairs. Great music as well makes you extra happy.
KEVIN (NEW ELTHAM)
Very good service here and right by the main lifts
MARCIN HRYNIEWICZ (READING)
Excellent place to rent equipment for skiing. Graze per l’aiuto.
GARETH (WOKINGHAM)
Fantastic friendly experience with great equipment to rent, highly recommend!!
CECILIA (LONDON)
Very friendly, helpful and patient staff. Conveniently located to minimise walking around. Carrying kit. Just slightly frustrating that they close weekdays at lunchtime- as for all shops (the British aren’t used to that
AMY (Woodford Green)
We had a brilliant experience renting our ski equipment. The service is amazing and the quality of the items we rented was perfect! The location is exceptional for the Cretaz lift.
EMMA (bedford)
Amazing service and staff
ALISTAIR (WANTAGE)
Great location. Staff were friendly and helpful. I recommend Genzianella sport !
CHRISTOPHER (OXTED)
Excellent service, friendly staff. Definitely use again
RICHARD (GRANGE-OVER-SANDS)
Fabulous
EUGEN (Stockholm)
Quick, friendly and professional service, good equipment. It's a pleasure to come back to you from year to year.
GARY (Epsom)
Best skis I’ve ever rented
RICHARD (BANBURY)
Very helpful team. Good quality equipment. Will definitely use them again.
ANDREW (LONDON)
Excellent service and friendly staff, would definitely recommend.
DECLAN (BELFAST)
Great service. Very friendly and helpful
GAV (EDINBURGH)
Great people and service.
WILL (London)
Lovely friendly people. And excellent kit. Thank you all.
NOAH (Aldeburgh)
Lovely people, very efficient and quick.
RICHARD (Felixstowe)
Fantastic service. All of the staff were great.
CHRIS (London)
Always an excellent and friendly service
LIUTAURAS (Raudondvaris)
Staff is amazing, storage service-superior, equipment-very good condition. Thank you guys very much!!!
ALLAN (York)
Quick and efficient. Rental equipment was very good, with ski boots being brand new. No issues at all.
LIIS (Tallinn)
Grazie di tutto!
FERNANDO (Madrid)
En general bien, la atención buena, son amables, la diferencia de gama top a premium no se sabe realmente, no te la especifican claramente y en la web no aparecen fotos de los diferentes modelos de ski, hay que estar pendiente de comentar que afilen los cantos porque los entregan sin repasar
MAURICE (Glasgow)
This is our 5th time in Cervinia and our 5th time renting from La GENZIANELLA. Staff and service are great and we will definitely come back for a 6th time!
MARY (portlaoise)
An extremely pleasant experience all week. Helpful and cheerful staff who responded to all our requests and questions in an efficient manner. Would highly recommend this shop and hope to avail of services again in the future when back in Cervinia
JANIE (IMPRUNETA)
Super friendly and helpful…
MIHAI (Bucharest)
The ski pair i had i think it missed a little more of sharpness on the side of the ski, the pair it slide very well on the slope. Overall the ski pair were ok as i didn't get any fall because of it. The boots were very fine as i don't like the one with to much incline and they had an easy release.
JOHN (Melrose)
4th time renting from this shop Although small it gives a very efficient service and the equipment has always been very good quality. I would always rent from here in cervinia
MICHAEL (Nicosia)
Host is great funny and really helpful.
ALUN (Ruislip)
Good quality gear and in a perfect position right by the lift. Kept skis in the shop to save carting them up the hill.
JULIE (Guildford)
Great equipment, very efficient service.
JULIE (Sligo)
The service and quality were very good. However, due to my own mistake we had not included boots in the online order and when we were making price comparisons, this rental store was competitive. However, when the boots were added it made the order significantly more expensive than we had ever paid previously for similar gear. This was disappointing but our own fault.
LUCINDA (Esher)
The staff at Genzianella Sport were so kind, friendly and efficient. Not only did we hire our ski and snow board equipment from them, but they were happy to give us a credit for returning some goods early which we used to buy new goggles in the shop. We also purchased several other items and found the level of customer care outstanding. We will definitely use Genzianella Sport again. Thank you.
JAMES (bridgnorth)
Fantastic service. Easy to use and conveniently located. My daughter managed to break a pole on the second day and it was swapped without any fuss or bother. Will definitely use them again on the next visit to Cervinia.
SABINA (blauvelt)
Everything was great and so convenient!
STEPHANIE (London)
These guys are the best! Very efficient, friendly and get you on the slopes FAST
ANNABEL (Lockeridge)
Difficulty with boot fitting, when returned to shop staff were helpful.
CLEMENTINE (Esch sur alzette)
We like the shop, the rental was efficient, and the materials was of good quality. I was happy with the prices as well.
DUNCAN (Tonbridge)
Amazing service, great equipment, simple process and competitive prices..... Thank you
CORMAC (Ruislip)
Unassuming shop which belies the quality of service (excellent), equipment (top notch) & location (20 yards from the chair lift) . Highly recommend as one of the best rentals I've had in 25 years of skiing! FYI I had a minor hick-up when someone took my ski's during a pit stop at the Chalet Etoile on the piste - called Alessandro in the shop who was a star, spoke with the restaurant and arranged them to adjust the bindings to feet my boots - in the end my ski's were returned so not necessary, but appreciated the service going the extra mile. Will definitely go back to Cervinia and definitely go back to Noleggio Cretaz.
STEPHEN SAM (Limassol)
Great location, good service and top class equipment.
SARAH (gullane)
super helpful swapping equipment and renting us extra snowboards
MATT (London)
We had a great experience at the rental store. The equipment was well set up and pick up was very quick. Their dog could have been a bit more friendly !!
MARCO (Harpenden)
Fantastic, friendly, professional - the latest kit in a convenient “next to the lift” location. Look no further.
MONICA (HELSINGBORG)
Great and friendly service, good knowledge avout the equioment, really happy avout the skiis we had. Very helpful and nice atmosphere.
MATTHEW (cork)
The staff are so very friendly and helpful
MIKE (Bude)
Lovely people to rent from. Easy to use the rental system, equipment in excellent condition, ready for collection. Good location to pick up. Open through to lunchtime then again late afternoon to evening.
XAVIER (Rugby)
We had a fantastic experience renting here - friendly, helpful staff, easy service and superb location. Thank you - we will be coming back on future trips!
VERNON (Torquay)
Excellent professional and friendly
JONATHAN (reading)
Friendly service and a fair price.
SALLY (POTTEN END)
Good service. I booked online and when I arrived to collect I was served quickly and efficiently.
STEFAN (Tyreso)
Very nice and friendly staff. Good equippment.
PERNILLA (Stockholm)
Very nice experience, lovely people! Some of us needed a wider range of different skies, otherwise everything was great.
PAUL (Essex)
Third time we have rented equipment from this shop. Staff are friendly and fun
DOMENICO (Westport)
Tutto lo staff della Genzianella e' stato estremamente gentile, paziente e amichevole nell'aiutarci nella misurazione dell'attrezzatura. Inoltre ci hanno consigliato ed aiutato in tutto e per tutto durante tutto il nostro soggiorno. Sono stati professionali, rapidi e cordiali.
STEPHEN (Derry)
good quick efficient service with a friendly smile.
STEPHEN (WIMBORNE)
We both received excellent service, the ski boots we had were very comfortable and the skis my son had were nearly new and had good sharp edges. The skis I had were a little older and the edges weren’t as good as my sons but the skis were still good. I wouldn’t hesitate using this rental shop again.
MARCIN (Reading)
Excellent service, we will be back.
BHUP (St Albans)
Super service and great attention to detail with their customer service. Also, had my skis service and came out superb.
ROBERT (Harpenden)
Always a great place to get your skis, friendly people, polite and efficient, my skis were excellent.
CLAIRE (Stourbridge)
Very helpful and friendly. Really cared.quick efficient service. Only slight negative was one of my poles had definitely seen better days! Would use again
DOMINIC (Freshwater)
The most efficient and friendly Ski Rental westablishment in all my many years of skiing!
JACQUI (DUBLIN)
I had to fit a custom in sole into my ski boots , it was not easy to do and the in soles were very weak .guys who fitted the boots were so helpful .
JOHN (McLean)
Superior service. Attentive, helpful, prompt, friendly, knowledgable. Above-and-beyond outstanding.
MICHAEL (Barnoldswick)
The staff were helpful and fun and tolerated by bad Italian
HARUKA (TOKYO)
New facilities and kind hospitality
YOAV (Uvalim)
Wonderful service and very good equipment!
PETER (Bath)
Very friendly English speaking staff. Efficient pre booking on line. Small shop but enough space for us to sit and try boots on.
GIGINA (Inverness)
Excellent service and great equipment- one of the best ski hire shops around - personal touch and detailed care
JAMES (Harrogate)
It would if you could split the bill for groups
MAURICE (Glasgow)
This is the 4th time we have used Genzianella for our rental and will do so again. There is 6 of us and staff give us a great service, quick, easy, good quality and good value..
JOHN (Winchester)
Brilliant service. Thank you
BARRY (Goring by Sea)
Everything was very quick and easy. Staff were friendly and helpful
VERNON (Torquay)
Excellent service as always.
ELIZABETH (Wantage)
Friendly and helpful.
RHIAN (Cheltenham)
Used them many many times. Always great… and courteous!
PAUL EVANS (Bishops Stortford)
Very friendly staff. No problems. The shop dealt with a quality issue with some gloves purchased. All happy.
CLAUS (Hilleroed)
Great place. The staff is very helpful, enthusiastic and joyful. They will always find a good solution. We have rented equipment there 4 times. It is a pleasure every time.
PAUL (Rickmansworth)
Very friendly, very knowledgeable, great service
NICHOLAS (Harrogate)
Nothing a problem even lent us their snow shovel
DAVID (BRISTOL)
We tried to split the rental bill between the 5 of us and the staff were not helpful at all …in fact they pretty much refused! Not helpful.
VALENTIN SEVER RADOI (Dublin)
The personal was super helpful and friendly like always. It was not the first time I rented from this shop and I was happy with the service before. We even had to make some changes to the booking and that was accommodated swiftly.
HåKAN (Stockholm)
Nice and helpful staff. No problem to change equipment two persosn in our party changed skis and skiboots the second day. All went quick smooth and with a smile. Recommend to rent skis at Genzianella.
PAUL (Redruth)
As usual an excellent service with very helpful friendly staff
JANET (Exeter)
Very helpful staff especially with my daughter who suffers terribly with cold hands and feet. Kitted us out extremely well and were very pleasant. I would thoroughly recommend them.
LOUS (London)
Really friendly service, the people are so helpful and we had a great time. Location is perfect for the lift to Plan Maison. Can leave your skis at the shop if necessary. Would highly recommend!
MARIA (NIJMEGEN)
Personale gentilissimo e preparato in più co hanno dato informazioni sulle piste. Molto soddisfatti.
PATRIZIA (Cagliari)
Grande professionalità unita ad un ambiente accogliente. Da Alessandro, oltre al noleggio di attrezzatura di qualità a due passi dalle piste, ritrovo ogni anno un ambiente accogliente che mi fa sentire a casa!
STEFANO (Genova)
Ampia scelta, attrezzatura di alta qualità, l’affiatato team della Genzianella é efficientissimo e molto veloce per poter servire tutti in tempi rapidi. E dentro c’è anche un bel negozio di abbigliamento e accessori da sci!
ANDREA (CORTONA (AR))
Gli sci di mio figlio erano regolati male non riusciva a metterli , dopo essere ritornati alla genzianella ,con un discreto disagio visto che partivamo con gli sci direttamente dall hotel Sono stati cambiati e da quel momento è riuscito a metterli ( e’ la prima volta in 4 anni che scia che non riesce a inserire lo scarpone nello sci ) Comunque se torno a Cervinia rivado a Genzianella , nel 2024 era andato tutto bene .
GIUSEPPE (NAPOLI (NA))
Noleggio in posizione strategics: a ridosso delle piste. Proprietario estremamente gentile e disponibile, molto attento alle esigenze del cliente. Negozio piccolo, con poco spazio a disposizione: in alcune circostanze non c'è la possibilità di depositare gli sci noleggiati.
ALESSANDRO (Rivalta di Torino)
Personale estremamente cordiale e disponibile, preparato tecnicamente per indicare al cliente il prodotto più adatto alle esigenze; mi sento di consigliarlo vovamente.
MATTEO (CERTALDO)
posizione vicinissima agli impianti disponibilità e cordialità, proposta sci ampia
ALESSANDRA (Milano)
Grazie mille per la disponibilità, gentilezza e professionalità con cui ci avete accolto e seguito. Alla prossima!
LUIGI (Ceriano Laghetto)
Personale disponibile, paziente e preparato.
PATRIZIA (Cagliari)
Grande professionalità unita a simpatia e disponibilita’. Ogni anno ci sentiamo a casa. Anna top!
ALESSANDRO (ROMA)
un mix esplosivo...cortesia, professionalità e simpatia! ;-)
STEFANO (Roma)
Personale gentile e molto simpatico. Il materiale è stato fornito con velocità e competenza
GIANCARLO (genova)
Terzo anno consecutivo che affitto scarponi da sci per me e scarponi e tavola da Snow per mio figlio con loro mi trovo benissimo. Io ho i miei sci personali e ogni volta che vado gli faccio fare fondo e lamine e devo dire che quando li ritiro sembrano appena usciti dalla fabbrica. Inoltre il personale è gentile e preparato. Grazie anche quest'anno la vacanza è andata bene anche grazie a Voi.
SERGIO (Santa Croce sull' Arno)
Persone cordiali e preparate. Avevo prenotato per il pomeriggio, sono an dato la mattina ed ugualmente mi hanno dato l' attrzzatura.
ANDREA (Abbiategrasso)
Posizione comodissima, noleggio molto veloce e personale cordiale. Qualità degli sci inferiore al di sotto delle attese; molto usurati.
EUGENIO (Lissone)
Personale gentile e pronto ad assistere anche per cambio scarponi.
FRANCESCO (Macherio)
Probabilmente solo sfortuna, ma gli scarponi mi hanno fatto male alle caviglie per tutta la giornata e gli attacchi dello snowboard erano molto danneggiati, al punto da non riuscire a stringerli quanto sarebbe stato opportuno. Per il resto massima cortesia, professionalita' e ordine nel servizio del negozio. Controllate bene tutta l'attrezzatura prima di salire su.
PIERFRANCESCO (Vercelli)
Personale disponibile e gentile. Materiale ottimo e vario. Posizione comoda per l'ovovia/funivia. Ci ritornerò la prossima volta a Cervinia.
GIORGIO (VARESE)
TUTTO MOLTO BENE !
STEFANO (Genova)
accoglienza e velocità, immediata disponibilità a modificare la prenotazione effettuata on-line, gentilezza e simpatia
KATERYNA (Pavia)
Tutto perfetto! Anna simpatica, disponibile e gentile. Consigliato
HOWARD (Cervinia)
Anna e Ali sono fantastici, sono molto disponibili e ben informati sull'attrezzatura da sci, ma anche molto divertenti con cui parlare. Ci siamo davvero divertiti a stare con loro ogni giorno. Nelle nostre ultime 10 visite a Cervinia abbiamo noleggiato attrezzatura da sci in altri luoghi consigliati dagli hotel, ma abbiamo sempre avuto esperienze negative/misti, soprattutto evitate Ski Hire Cervinia 2001, gente fredda senza calore, nessun interesse ad aiutarvi e totalmente inflessibile se c'è maltempo o un problema. Anna e Ali a Noleggio Cretz sono i migliori!!
LORENZO (abbiategrasso)
Grande disponibilità da parte del personale. Esperienza decisamente positiva.
CURZIO PIETRO (legnano)
Nonostante avessi sbagliato il giorno della prenotazione una volta presentato non ho avuto problemi e mi hanno noleggiato l’attrezzatura. Professionalità e cortesia
TERESA (Cura carpignano)
Personale top... Cinque stelle alla signora ( purtoppo non so il nome ) ... Gentilissimi oltre le aspettative
FRANCIS (SAINT DIZIER L'EVEQU)
Nous louons toujours notre matériel à la Genzianella. C'est très pratique que ce magasin soit proche du ticket office.
STéPHANE (20600 - FURIANI)
Tout était parfait Je recommande
PAUL (LIEGE)
Bon rapport qualité/prix et accueil en français :-)
VERNON (TORQUAY)
Excellent and efficient service as always